When Your IT Goes Wrong, Who Do You Call?

IT support - who do you call?

It is late on a Friday afternoon, and you have just sat down to focus on an important project that is due. You then notice your internet connection is not working, the printer on the other side of the office starts beeping with an error, a pop-up appears on your computer saying your antivirus subscription needs to be renewed and you remember you forgot to look at the backup failure message from last week. Continue reading

Everything You Need to Know About Microsoft Planner

MS Planner

Many people use Microsoft’s apps to power their business processes. As well as the usual Microsoft apps of Word, Excel and Outlook a lot more businesses are now using Planner, Microsoft To Do, and Project for the web. These tools help keep processes on track and enable task accountability. But they are separate apps and switching between them can be cumbersome and adds more complexity to the daily workflow. Continue reading

Have You Had Issues Emailing Certain People Recently?

 

Have you been having issues emailing certain people recently? Google, Yahoo and some other providers have been implementing extra security features to their email servers recently. This causes problems when people email them if the senders have not implemented certain features for their domain. Continue reading

The Downsides of Buying a Cheap Printer

Printers

We have all been there – rushing to print an important document only to discover your cheap inkjet printer is playing up again. It may be refusing to print because the colour cartridges are empty, not feeding pages through properly  or leaving streaks across your printouts. The cheap inkjet printers are notorious for acting up just when you need to print that urgent document. Beyond the frustration, these constant issues could be costing you more than you realise. Continue reading

Be Wary When Scanning QR Codes As New Scams Emerge

Qishing

You can find QR codes are everywhere these days, on restaurant menus, in shops, flyers and posters. QR codes are convenient and easy to use and you can easily scan them with your smartphone camera to go to a website, a coupon, a video or some other online content. Continue reading

Is It Time To Upgrade Your Internet Router?

Modern router

Have you noticed your internet experience declining recently, do you have bad wireless coverage throughout your office or concerned about the security of your network? If so, it may be time for an upgrade. Continue reading

Don’t Fall for a Deepfake Scam?

DeepFake

Deepfakes becoming are becoming increasingly sophisticated but what exactly is a Deepfake?

In simple terms, Deepfakes are videos or images manipulated using artificial intelligence (AI) technology. Continue reading

Internet Redundancy / Failover

Network Redundancy / Failover

In today’s digital age, businesses cannot operate without a reliable internet connection. However, recent events, such as last years Optus outage, have shown us the potential risks of relying on a single network source. Continue reading

Do You Really Need to “Safely Eject” USB Devices?

Eject USB Drive

We have all been there: rushing to grab your USB drive only to be stopped in your tracks by the ominous warning about “safely removing” it first, but does this advice from the “old” days still apply in the modern era of Windows 10 and 11. Continue reading